Quality and development of operation
The aim of the quality system of Centria University of Applied Sciences is to structure and systematise the organisation’s operations, and to provide tools for everyday work and continuous development of operations.
The quality system of Centria University of Applied Sciences
Centria University of Applied Sciences’ quality system covers everything from strategic management to everyday work.
Our operations are guided by the Strategy 2025–2028, which defines key choices and the changes we aim to achieve. The strategy sets the direction, steers our activities, and supports decision-making within Centria’s management system.
Quality is created in everyday work. Centria’s management and personnel are committed to continuously improving both our operations and our operational system. Every member of Centria plays a role in developing quality and is responsible for ensuring quality and effectiveness in their own work. The principle of continuous improvement, based on the PDCA cycle, is at the heart of our development work when planning, implementing, evaluating, and refining activities using analyzed data.
Our work is guided by the following quality principles:
- We aim for high quality in everything we do, and our commitment to quality is visible across all activities.
- Every member of Centria, personnel and students alike, is responsible for quality in their own work.
- Through quality work, we ensure the implementation of our strategy and effectiveness, while continuously improving and renewing our operations.
- We develop our activities through processes and functions with a student- and customer-oriented approach. We monitor the impact of development, lead and make decisions based on data.
- We work together with key stakeholders, and through high-quality operations we ensure societal impact.
Centria ensures quality through internal quality audits and by regularly participating in external audits. In 2023, Centria University of Applied Sciences successfully passed the audit conducted by FINEEC (Karvi). The awarded quality label is valid for six years.
A successful audit demonstrates that our operations and quality system meet both national criteria and European standards for quality assurance in higher education. The audit focuses on the procedures universities use to maintain and develop the quality of education, research, and societal interaction and impact.
