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Quality and development of operation

The aim of the quality system of Centria University of Applied Sciences is to structure and systematise the organisation’s operations, and to provide tools for everyday work and continuous quality development.

Quality system of Centria University of Applied Sciences

The quality system is based on our Strategy 2021-2024(30), specifically the target states and key projects specified in it. The strategy guides our operations and decision-making, laying the foundation for the management system. The quality system consists of the management system, core and support processes and their management, and the continuous assessment and improvement of the success of operations.

Quality is created in everyday work. Centria’s management and staff are committed to continuous improvement of their operations and operating system. All Centria staff participates in quality development and, in their respective roles, are responsible for quality implementation and performance. A key principle for operational development when operations are planned, implemented, evaluated and further developed on the basis of analysed data is the PDCA cycle of continuous improvement.

Centria’s quality management principles are as follows:

Centria ensures quality by conducting internal quality management audits and regularly participating in external audits. The external evaluation partner is The Finnish Education Evaluation Centre (FINEEC). FINEEC’s audit assesses the quality system. It also assesses meeting the national criteria for quality management in higher education institutions, as well as European principles and recommendations.

We are currently preparing for the next FINEEC audit, which will take place in early 2023. The results of the audit will be public. They will be published on FINEEC’s digital platform during spring 2023.

The previous FINEEC audit was carried out in 2016. The audit report can be downloaded in Finnish here.

More information

Leena Saari