IT services
IT services help with issues related to computer networks and students’ digital tools.
Contact by e-mail
You can send your support request in the address helpdesk@centria.fi. Please include the following information in your message:
- Your precise description of the issue together with any error messages you may have received.
- We highly suggest attaching screenshots of your problem and error messages if possible.
Prefer to send helpdesk tickets using your own Centria email address. If you are sending support request using your personal email address remember to include following information in your message:
- Your full name
- Your user account (firstname.lastname@centria.fi)
- Whether you are a student or an employee at Centria
You will receive an automatic confirmation of your support request once it has been received. If you do not receive a confirmation, please contact the Helpdesk by phone or another email address.
Contact by phone
In urgent matters the preferred contact method is always to call us.
- Kokkola & Pietarsaari: 040 8085 133
- Ylivieska: 044 449 2555
Visiting Helpdesk
Outside reception hours, IT support is primarily available via email.
Office hours:
- Mon-Thu 8–12
- Fri 8–11
Office: Kiosk Framery, in the first-floor corridor near room 132
At other times, IT support is available primarily by email. You can send us a support request by email to helpdesk@centria.fi. For urgent matters, please contact us by calling +35840 8085 133.
IT support in Pietarsaari is primarily available via email and telephone. You can send us a support request by email to helpdesk@centria.fi. For urgent matters, please contact us by calling +35840 8085 133.
Room: B2 448
Office hours: Mon-Fri 8.30–11.00
Room: C239 or C243
At other times, IT support is available primarily by email. You can send us a support request by email to helpdesk@centria.fi. For urgent matters, please contact us by calling +35844 449 2555.
Instructions
MFA instructions in English start from page number 3.